Learn Effective Customer Engagement Strategies

Feb 9, 2018 | Australian College

Are you a people person? It’s about time to leverage the skills you already have and consider a career in Retail.

Every interaction with a customer is an opportunity to deeply connect with them by going above and beyond, fulfilling their needs, and creating excellent service experiences. This does not only improve customer satisfaction, retention, and loyalty but also helps make the business succeed.

Learn to deliver legendary customer service! The SIR30216 Certificate III in Retail qualification can increase your employability skills through effective communication and the ability to be remarkably organised at work.

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. It has been developed against national requirements and is nationally recognised. Click here to learn more!

Customer Engagement

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