BSB30120 Certificate III in Business (Customer Engagement)
Gain the skills to provide great customer service
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Learn at your own pace, in your own time
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|Qualification gained||Certificate III in Business (Customer Engagement)|
|Study mode||Online delivery with some theoretical and practical assessment training|
|Flexible duration||Up to 15 months|
|Start date||Start anytime|
|Delivery Methods||This course is delivered using an asynchronous study methodology, utilising mainly online delivery (eLearning) of training materials supported with emails and phone calls with the trainer and assessor, on request.|
|Assessment method||Assessment methods for this course differ from module to module and include:
|Course units||BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal well-being in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities
SIRXPDK001 Advise on products and services
BSBOPS304 Deliver and monitor a service to customers
SIRXCEG005 Maintain business-to-business relationships
SIRXCEG002 Assist with customer difficulties
|Career opportunities||Customer Support Officer, Customer Service, Account Manager, Receptionist, Customer Service Officer, General Clerk|
The training package does not stipulate any mandatory entry requirements for the qualification delivered by this course.
The admission criteria are articulated through Australian College marketing and pre-enrolment information and include the following:
- Students will undertake a Language, Literacy and Numeracy review before Australian College accepts their application for enrolment. The student must have a good command of spoken and written English. They must have the skills to understand different numeracy concepts and to read and write a range of business documents and communications.
- Depending on the unit, students may be required to interact with actual or simulated team members, clients and staff and maybe required to participate in audio/video-recorded role-plays with others.
- Students must be at least 16 years of age before the date of enrolment. Where a student is less than 18 years of age, parents or guardians must also provide enrolment consent.
Students must have access to and be able to operate:
- An internet-enabled PC/Laptop or similar running a current operating system (E.g Windows 10 or Mac OSX)
- An audio/video recording device (such as a mobile phone) for the purpose of preparing audio/video assessment recordings
- Microsoft Office (or compatible software)
- Current web browser (e.g., Chrome)
- Adobe Acrobat Reader or another PDF document viewer
- Valid email address
Overseas Students Policy
This course is not available to students on an Overseas Student Visa.
As deﬁned in the ESOS Act 2000, ‘Overseas students’ are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certiﬁcation. Please refer to the Enrolment Terms and Conditions.
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PAYMENT OPTION 1 – $1400 now, $1400 in a week 2
PAYMENT OPTION 2 – $300 deposit then $50 weekly = $3100
PAYMENT OPTION 3 – Completely customise your own payment plan here.
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