BSB20120 Certificate II in Workplace Skills
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This course contains units specifically aligned to a a variety of entry-level Business Services job roles. It is the vocational qualification that employers look for, when filling entry-level administrative or clerical roles within and organisation.
Prospective students may see this as an educational pathway, in preparation for their first role within most businesses or corporate workplaces, either as a job requirement or to improve their general employment prospects.
This course is suitable for students with no prior business knowledge or experience, but is not intended for students who do not meet the course Entry Requirements.
Successful completion of this course can be used as a pathway to higher level qualifications, including the BSB30120 Certificate III in Business.
Course summary

Assessment methods for this course differ from module to module and include:
- Knowledge/Theory-based short answer questions
- Projects
- Scenarios
- Practical activities
- Role-plays (audio/video)
- Case Studies
- Clerical Officer
- Administration Officer
- Receptionist
Begin your Business career today
- Apply to enrol anytime
- Interest-free
- Customised payment options
- Graduate 100% debt-free