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BSB20120 Certificate II in Workplace Skills

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This course contains units specifically aligned to a a variety of entry-level Business Services job roles. It is the vocational qualification that employers look for, when filling entry-level administrative or clerical roles within and organisation.

Prospective students may see this as an educational pathway, in preparation for their first role within most businesses or corporate workplaces, either as a job requirement or to improve their general employment prospects.

This course is suitable for students with no prior business knowledge or experience, but is not intended for students who do not meet the course Entry Requirements.

Successful completion of this course can be used as a pathway to higher level qualifications, including the BSB30120 Certificate III in Business.

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Course summary

Course code

BSB20120

Qualification gained

Certificate II in Workplace Skills

Nationally recognised

Study mode

Online delivery with some theoretical and practical assessment.

Flexible duration

Up to 12 months

Study load

Self-paced

Start date

Start anytime

Delivery Methods

This course is delivered using an asynchronous study methodology, utilising 100% online delivery (eLearning) of training materials supported with academic-related audio/video tutorials or other rich media and/or phone calls with the trainer and assessor, on request.

Assessment methods

Assessment methods for this course differ from module to module and include:

Knowledge/Theory-based short answer questions
Projects
Scenarios
Practical activities
Role-plays (audio/video)
Case Studies

Career opportunities include:

Clerical Officer
Administration Officer
Receptionist

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Course fees

Payment Option 1 - Before $2,500.00 | Now only $2,000.00 upfront*
Payment Option 2 - $200.00 Deposit then 18 x $100.00 weekly = $2,000.00*
Payment Option 3 - Completely customise your own payment plan here.

If you find a website offering the same course as we are offering, and at a lower price than ours, show the lower price and we will try and match it*.
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Course units

BSBCMM211

Apply communication skills

BSBOPS201

Work effectively in business environments

BSBPEF202

Plan and apply time management

BSBSUS211

Participate in sustainable work practices

BSBWHS211

Contribute to the health and safety of self and others

BSBPEF201

Support personal wellbeing in the workplace

BSBFIN301

Process financial transactions

BSBOPS202

Engage with customers

BSBPEF101

Plan and prepare for work readiness

SIRXPDK001

Advise on products and services

Entry requirements

The training package does not stipulate any mandatory entry requirements for the qualification delivered by this course.

The admission criteria are articulated through Australian College marketing and pre-enrolment information and include the following:

Students will undertake a Language, Literacy and Numeracy review before Australian College accepts their application for enrolment. The student must have a good command of spoken and written English. They must have the skills to understand different numeracy concepts and to read and write a range of business documents and communications.
Students must have the capacity and ability to interact with actual or simulated team members, clients and staff, including participating in audio/video-recorded role-plays with others.
Students must be at least 16 years of age before the date of enrolment. Where a student is less than 18 years of age, parents or guardians must also provide enrollment consent.

Students must have access to and be able to operate:

An internet-enabled PC/Laptop or similar running a current operating system (E.g Windows 10 or Mac OSX)
A functional webcam connected to any device used while undertaking assessments, to confirm authenticity of the assessment
An audio/video recording device (such as a mobile phone or webcam) for the purpose of preparing audio/video assessment recordings
Microsoft Office (or compatible software)
Current web browser (e.g., Chrome)
Adobe Acrobat Reader or another PDF document viewer
Valid email address

Overseas Students Policy

This course is not available to students on an Overseas Student Visa.

As deﬁned in the ESOS Act 2000, 'Overseas students' are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certiﬁcation. Please refer to the Enrolment Terms and Conditions.

Qualification pathways

Complete the required training and the assessment requirements
Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)

Student reviews

"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the College!"

Yvonne Clarke

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Speak to a friendly course advisor

1300 783 283

Monday - Friday

9am - 5pm AEST