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Business, Management & Marketing » BSB40120 Certificate IV in Business (Operations)

BSB40120 Certificate IV in Business (Operations)

Gain expertise in coordinating and overseeing business operational functions.
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Course Introduction
Course Summary
ENTRY REQUIREMENTS
DELIVERY AND ASSESSMENT METHODOLOGY
WORK PLACEMENT / EXPERIENCE
RPL / CREDIT TRANSFER
COURSE FEES

Course Description

Climb up the ladder in your career!

Our BSB40120 Certificate IV in Business (Operations) is designed for those looking to move into roles where they oversee office operations, manage teams, and make key decisions in business administration. If you’re aiming to become an Officer, Supervisor, Operations Support Officer, or Team Leader, this qualification will provide you with the practical skills and knowledge needed to excel.

What You’ll Be Able to Do in the Workplace

Upon completion of this course, you’ll be equipped to:

  • Oversee Office Operations – Manage daily business tasks, ensuring efficiency in office administration.
  • Coordinate Business Plans – Implement and oversee operational plans to meet organisational goals.
  • Make Key Decisions – Apply critical thinking to resolve issues and make informed decisions in a team environment.
  • Lead Teams Effectively – Provide guidance, supervision, and support to colleagues, fostering a positive and productive work environment.
  • Use Digital Tools – Collaborate with your team using digital technologies to streamline tasks and communication.
  • Enhance Workplace Safety – Monitor and implement workplace health and safety policies.
  • Communicate with Confidence – Apply professional communication strategies to engage with stakeholders effectively.
  • Support Recruitment – Assist with recruitment processes and onboarding to help build your team.
  • Manage Personal Productivity – Develop and prioritise your work effectively to achieve your professional goals.

Flexible Learning, Tailored to Your Schedule

Our online, self-paced delivery ensures that you can start at any time and study around your existing commitments. With access to eLearning materials, and support via phone or email from your trainer, you’ll have all the resources you need to succeed.

Start Anytime, Study Anywhere

There’s no better time to invest in your future. Enrol today and begin your journey towards a successful career in business operations.

Get Started Now!

Fill out our form or call us at +61 1300 783 283 to take the first step toward advancing your career in business operations!

Frequently Asked Questions

Are Australian College online courses nationally recognised?

Australian College is a Registered Training Organisation, regulated by the Australian Skills Quality Authority (ASQA). All of our Certificate and Diploma courses are accredited as nationally recognised qualifications. We also offer professional development courses which are not accredited nor nationally recognised but provide you the opportunity to improve on your existing skills.

Regular Contact from Us. Yes – We Call You!

Australian College is proactive about being in touch. When you apply to enrol, our Student Support team will call you immediately and guide you through to finish the enrolment process. They will also contact you regularly to ensure you are on track and comfortable with online learning. After your onboarding has been completed a Student Adviser will make contact to introduce themselves as your main point of contact and assistance with your ongoing study. You will continue to receive regular phone calls, emails and SMS to check your progress and offer help. If we see you getting behind, we will increase our efforts to contact you to ensure you are getting the help you need. Study online - not alone and be supported every step of the way!

Access to Course Materials

All of the course materials are accessed and completed online, allowing learners to complete subjects at a time and place that suits them. Online course login details are provided via email as soon as the enrolment details are finalised. Online learners can: ● Access online learning and assessment materials 24/7 ● Submit assessments, view assessment results and assessor feedback ● Update their contact details

No Exams and lots of Help

There are no stressful exams. Our assessments are thorough but are self-paced and help is only a phone call or email away. Activities that you are asked to do are practical and based on real life workplace experiences and needs. Once you start your course, you will be issued your course timetable and we will help you keep to it so that you end up with the qualification that you deserve as quickly as is feasible.

Start and study anytime – Enjoy the flexibility

Australian College does not have strict starting dates, giving you the ability to decide when you want to start your course. Once your enrolment is approved your personal login details will give you access to your course materials 24/7 and allowing you the flexibility to choose when and where you study.

Related Courses

Course Summary


BSB40120 Certificate IV in Business (Operations)

Course Description

Australian College offers a version of BSB40120 Certificate IV in Business with specialised units, to prepare you for a career in Business Operations. This qualification teaches you the skills you need to oversee an office, make decisions on administrative matters, and provide supervision and advice to colleagues. With the Certificate IV in Business (Operations) you will build up confidence in communication skills which will allow you to successfully navigate supervision and administration across a wide range of industries.

BSB40120 Certificate IV in Business (Operations) reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills.

They use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibilities for the output of others.

Study Mode

Self-paced completed online in your own time, at your own pace.

This course is delivered using an asynchronous study methodology, utilising mainly online delivery (eLearning) of learning materials and assessment resources.

We provide our students ongoing support throughout the course duration via telephone, emails and/or virtual online meetings, on request.

Flexible Duration

Up to 15 months – Can be extended up to and no longer than 3 months depending on course progression.

Study Load

Self-Paced – Completion of one unit per month is recommended to ensure ongoing progression and completion within the course duration.

Start Date

Start anytime

Course Units

This qualification consists of 12 units (6 core units and 6 elective units).

Unit Code Unit Title Core/Elective
BSBCRT411 Apply critical thinking to work practices Core
BSBTEC404 Use digital technologies to collaborate in a work environment Core
BSBTWK401 Build and maintain business relationships Core
BSBWHS411 Implement and monitor WHS policies, procedures and programs Core
BSBWRT411 Write complex documents Core
BSBXCM401 Apply communication strategies in the workplace Core
BSBPEF401 Manage personal health and wellbeing Elective
BSBPEF402 Develop personal work priorities Elective
BSBHRM415 Coordinate recruitment and onboarding Elective
BSBOPS402 Coordinate business operational plans Elective
BSBMKG434 Promote products and services Elective
BSBMKG433 Undertake marketing activities Elective
 

Note: All of the above listed units of competency must be completed to receive the BSB40120 Certificate IV in Business (Operations) full qualification. Students must select their specialisation units at the time of enrolment.

 

Course Completion / Qualification Pathways

Students obtaining a ‘competent’ result for all units of competency will achieve the BSB40120 Certificate IV in Business (Administration).

A Statement of Attainment will be issued to students who complete less than the required units for the full qualification.

*Note: Australian College does not guarantee successful completion of the course nor guarantees a particular employment outcome on completion of the qualification.’

Graduates may choose to further their study through enrolment in one of the following qualifications:

  • BSB40320 Certificate IV in Entrepreneurship and New Business,
  • BSB40420 Certificate IV in Human Resource Management,
  • BSB40820 Certificate IV in Marketing and Communication,
  • BSB50120 Diploma of Business,
  • BSB50420 Diploma of Leadership and Management
  • BSB50820 Diploma of Project Management.

Career Opportunities

On completion of the course, graduates may aspire to work in the industry as a personal assistant, office administrator, office supervisor, business support officer, team leader, project administrator, business support officer, accounts administrator, administrative coordinator, operations administrator, business operations supervisor.

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ENTRY REQUIREMENTS

This course does not have mandatory entry requirements as outlined in the training package. 

However, Australian College has certain admission criteria for this course. Prospective students must:

  • be minimum 16 years of age or older at the time of enrolment. Parental consent is required from all students under the age of 18 years
  • complete a language, literacy and numeracy test prior to enrolment
  • depending on the unit, students may be required to interact with actual or simulated team members, clients and staff and maybe required to participate in audio/video-recorded role-plays with others.
  • obtain their Unique Student Identifier (USI) and provide it to Australian College. Information on how to obtain a USI can be found here.
  • agree to comply with Australian College policies and procedures as published on the website and outlined in the Student Handbook.
  • pay all fees as outlined in the Enrolment Terms and Conditions. 

Students must have access to and be able to operate:

  • An internet-enabled PC/Laptop or similar running a current operating system (e.g. Windows 10 or Mac OSX)
  • An audio/video recording device (such as a mobile phone) for the purpose of preparing audio/video assessment recordings
  • Microsoft Office (or compatible software)
  • Current web browser (e.g., Chrome)
  • Adobe Acrobat Reader or another PDF document viewer
  • Valid email address

Overseas Students Policy

This course is not available to students on an Overseas Student Visa.

As defined in the ESOS Act 2000, Overseas students are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certification. Please refer to the Enrolment Terms and Conditions.
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DELIVERY AND ASSESSMENT METHODOLOGY

This course is delivered using an asynchronous study methodology, utilising mainly online delivery (eLearning) of training materials supported with emails and phone calls with the trainer and assessor, on request.

Self-paced completed online in your own time, at your own pace. We provide our students ongoing support throughout the course duration via telephone, emails and/or virtual online meetings.

Assessments

To ensure we gather all types of evidence as required by the training package and unit requirements, various assessment methods are being used to assess the student’s competencies.

Following are assessment methods used for this qualification:

  • Knowledge/Theory based assessment consisting of questions and answers
  • Case Studies – includes analysis of case studies and answering questions
  • Projects– depending on the unit, projects may have to be completed in a simulated environment.
  • Practical activities and observations
  • Third Party Reports
  • Roleplays
  • Portfolio Builder

Please note that practical demonstrations and roleplays will have to be video recorded and submitted via Australian College LMS for marking.

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WORK PLACEMENT / EXPERIENCE

This qualification does not require mandatory work placement.

However, Australian College recommends students to have access to a real office work environment for them to practice and complete assessment tasks using specific software and equipment.
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RPL / CREDIT TRANSFER

RPL and Credit Transfer is available for all students to consider. Students will be provided with information about RPL and Credit Transfer prior to enrolment. Australian College will recognise the AQF qualifications and statements of attainment issued by other RTO’s, upon verification with the issuing organisation.

For more information on RPL and Credit Transfer email us at [email protected] 
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COURSE FEES

Course Fees – $4,000

PAYMENT OPTION 1 – $1,400 on enrolment, $1,400 on week 2, $1,200 on week 3
PAYMENT OPTION 2 – $450 deposit, then $80 weekly (for 50 weeks) = $4,450
PAYMENT OPTION 3 – Zip Money or customise your own payment plan

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