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SIR30216 Certificate III in Retail

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This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

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Course summary

Course code
SIR30216
Qualification gained
Certificate III in Retail
Nationally recognised
Yes
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Flexible duration
Up to 12 months
Study load
Self-paced
Start date
Start anytime
Delivery Methods
Online Delivery - E-Learning with structured and unstructured video conferencing and work based training
Assessment method
Assessments may vary according to each subject, but overall may include the following:
  • A combination of short answer questions and some extended responses
  • Written tasks/written essay
  • Scenario-based case study questions
  • Practical workplace projects with product or software, documents or diagrams
  • Role-play
Career Opportunities
  • Sales Team Leader (Retail)
  • Customer Service Representative
  • Retail Supervisor
  • Cashier
  • Sales Assistant
  • Team Leader
  • Retail Assistant
 
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Course fees


Payment Option 1 - Before $3,000.00 | Now only $2,400.00 upfront*
Payment Option 2 - $300.00 then 24 x $100.00 weekly = $2,700.00*
Payment Option 3 - Completely customise your own payment plan here.

*20% off already applied. Promo Ends Soon!

 
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T&Cs Apply.
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Sign up to get your eVoucher. Your discount will be applied to the course fee upon receipt of your enrolment. T&Cs Apply.
 

Course units

SIRXCEG001
Engage the customer
SIRXCEG002
Assist with customer difficulties
SIRXCEG003
Build customer relationships and loyalty
SIRXCOM002
Work effectively in a team
SIRXIND001
Work effectively in a service environment
SIRXRSK001
Identify and respond to security risks
SIRXSLS001
Sell to the retail customer
SIRXWHS002
Contribute to workplace health and safety
SIRRINV001
Receive and handle retail stock
SIRXMKT001
Support marketing and promotional activities
SIRWSLS002
Analyse and achieve sales targets
SIRXIND002
Organise and maintain the store environment
BSBITU315
Purchase goods and services online

Entry requirements

No formal entry requirements.

Australian College requires:

  • Competent in spoken and written English
  • Successful completion of an LLN review prior to commencement
  • At least 16 years of age*
  • Access to a PC/laptop or similar, email address, internet
  • Additional reading materials and required textbooks may be used throughout the course.

*Students under 18 year of age will need to provide parent/guardian consent.

Overseas Students Policy

As defined in the ESOS Act 2000, 'Overseas students' are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certification. Please refer to the Enrolment Terms and Conditions.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"I have completed distance, online learning with other institutions previously and I found Australian College to be one of the most professional, efficient and focused providers of distance learning that I have enrolled with. Thank you for your support."

Nadine Taylor

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
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Speak to a friendly course advisor
1300 783 283
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