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SIR30216 Certificate III in Retail

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This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

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Course summary

Course code

SIR30216

Qualification gained

Certificate III in Retail

Nationally recognised

Study mode

Flexible delivery (including online with some projects / activities and/or skills-based training)

Flexible duration

Up to 12 months

Study load

Self-paced

Start date

Start anytime

Delivery Methods

Online Delivery - E-Learning with structured and unstructured video conferencing and work based training

Assessment method

Assessments may vary according to each subject, but overall may include the following:

A combination of short answer questions and some extended responses
Written tasks/written essay
Scenario-based case study questions
Practical workplace projects with product or software, documents or diagrams
Role-play

Career Opportunities

Sales Team Leader (Retail)
Customer Service Representative
Retail Supervisor
Cashier
Sales Assistant
Team Leader
Retail Assistant

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Course fees

Payment Option 1 - Before $3,000.00 | Now only $2,400.00 upfront*
Payment Option 2 - $300.00 then 24 x $100.00 weekly = $2,700.00*
Payment Option 3 - Completely customise your own payment plan here.

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Course units

SIRXCEG001

Engage the customer

SIRXCEG002

Assist with customer difficulties

SIRXCEG003

Build customer relationships and loyalty

SIRXCOM002

Work effectively in a team

SIRXIND001

Work effectively in a service environment

SIRXRSK001

Identify and respond to security risks

SIRXSLS001

Sell to the retail customer

SIRXWHS002

Contribute to workplace health and safety

SIRRINV001

Receive and handle retail stock

SIRXMKT001

Support marketing and promotional activities

SIRWSLS002

Analyse and achieve sales targets

SIRXIND002

Organise and maintain the store environment

BSBITU315

Purchase goods and services online

Entry requirements

No formal entry requirements.

Australian College requires:

Competent in spoken and written English
Successful completion of an LLN review prior to commencement
At least 16 years of age*
Access to a PC/laptop or similar, email address, internet
Additional reading materials and required textbooks may be used throughout the course.

*Students under 18 year of age will need to provide parent/guardian consent.

Overseas Students Policy

As deﬁned in the ESOS Act 2000, 'Overseas students' are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certiﬁcation. Please refer to the Enrolment Terms and Conditions.

Qualification pathways

Complete the required training and the assessment requirements
Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)

Student reviews

"I have completed distance, online learning with other institutions previously and I found Australian College to be one of the most professional, efficient and focused providers of distance learning that I have enrolled with. Thank you for your support."

Nadine Taylor

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Speak to a friendly course advisor

1300 783 283

Monday - Friday

9am - 5pm AEST