SIR30216 Certificate III in Retail

Commence your exhilarating career in retail!

The SIR30216 Certificate III in Retail equips you with the practical skills and knowledge needed to excel in a dynamic retail environment. If you’re aiming to become a sales assistant, customer service representative, or retail supervisor, this nationally recognised qualification sets you on the right path to success in the retail industry.

What You’ll Be Able to Do in the Workplace

Upon completing this course, you’ll gain a range of skills essential for working in retail, allowing you to

• Engage Customers Professionally – Learn how to effectively connect with customers, understand their needs, and provide excellent service to foster customer loyalty.
• Resolve Customer Difficulties – Develop the ability to manage and resolve customer issues with confidence, enhancing the overall customer experience.
• Contribute to a Productive Retail Team – Work effectively in a retail team environment, ensuring smooth operations and a positive work culture.
• Sell Retail Products – Master the art of selling, from understanding the customer’s needs to closing sales, helping to drive business success.
• Manage Stock Efficiently – Receive and handle stock, ensuring smooth inventory management and organised store environments.
• Support Marketing and Promotions – Assist in executing marketing and promotional activities, contributing to the store’s success and brand presence.
• Work Safely and Effectively – Understand workplace health and safety standards to ensure a secure and efficient working environment.

Why Choose This Course?

• Practical, Job-Ready Skills – Gain real-world skills that you can immediately apply in a retail setting.
• Flexible, Self-Paced Learning – Study at your own pace, allowing you to balance your education with other commitments.
• Support from Experienced Trainers – Benefit from expert guidance, with personalised support via video tutorials and one-on-one consultations.
• Nationally Recognised Qualification – Your qualification is recognised across Australia, enhancing your employment prospects.

Study Anytime, Anywhere

With our 100% online learning platform, you can enroll and start your studies at any time. Fit your learning around your life, and receive support whenever you need it.

Take the First Step Towards Your Retail Career!

Don’t wait to achieve your career goals. Enrol in the SIR30216 Certificate III in Retail today and start building a successful future in the retail industry.

Fill out our form or call us on +61 1300 783 283 to begin your journey.

SIR30216 Certificate III in Retail

Course Description

The nationally recognised SIR30216 Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway for employment and further study.

The course reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings.

These individuals possess a range of well-developed skills were discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Study Mode

Self-paced completed online in your own time, at your own pace.

This course is delivered using an asynchronous study methodology, utilising mainly online delivery (eLearning) of learning materials and assessment resources.

We provide our students ongoing support throughout the course duration via telephone, emails and/or virtual online meetings, on request.

Flexible Duration

Up to 15 months – Can be extended up to and no longer than 3 months depending on course progression.

Study Load

Self-Paced – Completion of one unit per month is recommended to ensure ongoing progression and completion within the course duration.

Start Date

Start anytime

Course Units

This qualification consists of 13 units (8 core units and 5 elective units).

Course Completion / Qualification Pathways

Students obtaining a ‘Competent’ result for all units of competency will achieve the SIR30216 Certificate III in Retail certificate. 

A Statement of Attainment will be issued to students who complete less than the required units for the full qualification. 

*Note: Australian College does not guarantee successful completion of the course nor guarantees a particular employment outcome on completion of the qualification.’

Graduates may choose to further their study through enrolment in the:

• BSB40120 Certificate IV in Business, 
• BSB40320 Certificate IV in Entrepreneurship and New Business, 
• BSB40920 Certificate IV in Project Management Practice, 
• BSB40820 Certificate IV in Marketing and Communication

Career Opportunities

Individuals holding the SIR30216 Certificate III in Retail can perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

This course does not have mandatory entry requirements as outlined in the training package.

However, Australian College has certain admission criteria for this course. Prospective students must:

• be minimum 15 years of age or older at the time of enrolment. Parental consent is required from all students under the age of 18 years
• complete a language, literacy and numeracy test prior to enrolment
• depending on the unit, students may be required to interact with actual or simulated team members, clients and staff and maybe required to participate in audio/video-recorded role-plays with others.
• obtain their Unique Student Identifier (USI) and provide it to Australian College. Information on how to obtain a USI can be found here.
• agree to comply with Australian College policies and procedures as published on the website and outlined in the Student Handbook.
• pay all fees as outlined in the Enrolment Terms and Conditions.

Students must have access to and be able to operate:

• An internet-enabled PC/Laptop or similar running a current operating system (e.g. Windows 10 or Mac OSX)
• An audio/video recording device (such as a mobile phone) for the purpose of preparing audio/video assessment recordings
• Microsoft Office (or compatible software)
• Current web browser (e.g., Chrome)
• Adobe Acrobat Reader or another PDF document viewer
• Valid email address

Overseas Students Policy

This course is not available to students on an Overseas Student Visa.

As defined in the ESOS Act 2000, Overseas students are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certification. Please refer to the Enrolment Terms and Conditions.

This qualification does not require mandatory work placement. 

However, Australian College recommends students to have access to a real work environment for them to practice and complete assessment tasks using specific software and equipment.

RPL and Credit Transfer is available for all students to consider. Students will be provided with information about RPL and Credit Transfer prior to enrolment. Australian College will recognise the AQF qualifications and statements of attainment issued by other RTO’s, upon verification with the issuing organisation. 

For more information on RPL and Credit Transfer email us at [email protected]

Course Fees – $3,500

PAYMENT OPTION 1 – $1,400 on enrolment, $1,400 on week 2, $700 on week 3
PAYMENT OPTION 2 – $450 deposit, then $70 weekly (for 50 weeks) = $3,950
PAYMENT OPTION 3 – Zip Money or customise your own payment plan