BSB30120 Certificate III in Business (Customer Engagement)

Study online
This qualification is designed for people seeking business operations skills as part of a broader business qualification. The course assists individuals seeking or already employed in an entry-level operations or administration role, as well as those who perform operations-related activities in addition to their other duties. This course contains specialist units specifically aligned to a customer engagement or service role within an organisation.
Responsibilities are likely to be determined at a workplace level. Some smaller organisations may require employees to work across all aspects of custumor service or support. In larger organisations, individuals may coordinate specific elements of customer service in addtion to their other duties.
Prospective students may see this as a stepping-stone to career growth in whatever industry within which they currently work, either as a job requirement or a request from and supported by their employer. Undertaking this course may also be of their own initiative, aligning with their career objectives.
This course is not intended for students with no prior general business knowledge and who do not meet the course Entry Requirements.
We offer competitive rates to upskill your employees.
Course summary

Assessment methods for this course differ from module to module and include:
- Knowledge/Theory-based short answer questions
- Projects
- Scenarios
- Practical activities
- Role-plays (audio/video)
- Case Studies
- Customer Support Officer
- Customer Service
- Account Manager
- Receptionist
- Customer Service Officer
- General Clerk
"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the College!"
Yvonne Clarke

Begin your Business career today
- Apply to enrol anytime
- Interest-free
- Customised payment options
- Graduate 100% debt-free