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BSB30120 Certificate III in Business (Customer Engagement)

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This qualification is designed for people seeking business operations skills as part of a broader business qualification. The course assists individuals seeking or already employed in an entry-level operations or administration role, as well as those who perform operations-related activities in addition to their other duties. This course contains specialist units specifically aligned to a customer engagement or service role within an organisation.

Responsibilities are likely to be determined at a workplace level. Some smaller organisations may require employees to work across all aspects of custumor service or support. In larger organisations, individuals may coordinate specific elements of customer service in addtion to their other duties.

Prospective students may see this as a stepping-stone to career growth in whatever industry within which they currently work, either as a job requirement or a request from and supported by their employer. Undertaking this course may also be of their own initiative, aligning with their career objectives.

This course is not intended for students with no prior general business knowledge and who do not meet the course Entry Requirements.

 
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Course summary

Course code
BSB30120
Qualification gained
Certificate III in Business (Customer Engagement)
Nationally recognised
Yes
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Flexible duration
Up to 15 months
Study load
Self-paced
Start date
Start anytime
Delivery Methods
This course is delivered using an asynchronous study methodology, utilising mainly online delivery (eLearning) of training materials supported with academic-related audio/video tutorials or other rich media and/or phone calls with the trainer and assessor, on request.
Assessment method

Assessment methods for this course differ from module to module and include:

  • Knowledge/Theory-based short answer questions
  • Projects
  • Scenarios
  • Practical activities
  • Role-plays (audio/video)
  • Case Studies
Career Opportunities
  • Customer Support Officer
  • Customer Service
  • Account Manager
  • Receptionist
  • Customer Service Officer
  • General Clerk
 
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Course fees

Payment Option 1 - Before $3,000.00 | Now only $2,400.00 upfront*
Payment Option 2 - $300.00 Deposit then 24 x $100.00 weekly = $2,700.00*
Payment Option 3 - Completely customise your own payment plan here.

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Course units

BSBCRT311
Apply critical thinking skills in a team environment
BSBPEF201
Support personal wellbeing in the workplace
BSBSUS211
Participate in sustainable work practices
BSBTWK301
Use inclusive work practices
BSBWHS311
Assist with maintaining workplace safety
BSBXCM301
Engage in workplace communication
BSBTEC301
Design and produce business documents
BSBTEC302
Design and produce spreadsheets
BSBPEF301
Organise personal work priorities
SIRXPDK001
Advise on products and services
BSBOPS304
Deliver and monitor a service to customers
SIRXCEG005
Maintain business to business relationships
SIRXCEG002
Assist with customer difficulties

Entry requirements

The training package does not stipulate any mandatory entry requirements for the qualification delivered by this course.

The admission criteria are articulated through Australian College marketing and pre-enrolment information and include the following:

  • Students will undertake a Language, Literacy and Numeracy review before Australian College accepts their application for enrolment. The student must have a good command of spoken and written English. They must have the skills to understand different numeracy concepts and to read and write a range of business documents and communications.
  • Students must have the capacity and ability to interact with actual or simulated team members, clients and staff, including participating in audio/video-recorded role-plays with others.
  • Students must be at least 16 years of age before the date of enrolment. Where a student is less than 18 years of age, parents or guardians must also provide enrollment consent.

Students must have access to and be able to operate:

  • An internet-enabled PC/Laptop or similar running a current operating system (E.g Windows 10 or Mac OSX)
  • A functional webcam connected to any device used while undertaking assessments, to confirm authenticity of the assessment
  • An audio/video recording device (such as a mobile phone or webcam) for the purpose of preparing audio/video assessment recordings
  • Microsoft Office (or compatible software)
  • Current web browser (e.g., Chrome)
  • Adobe Acrobat Reader or another PDF document viewer
  • Valid email address

Students must also have access to an operational workplace to apply their acquired knowledge and practice specific skills before undertaking any assessment activity. Students must also have access to relevant workplace policies and procedures, legislation, regulations and codes of practice, operational planning documents as well as relevant software and technology.

Overseas Students Policy

This course is not available to students on an Overseas Student Visa.

As defined in the ESOS Act 2000, 'Overseas students' are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certification. Please refer to the Enrolment Terms and Conditions.

Qualification pathways

Successful completion of this course and attainment of the BSB30120 Certificate III in Business (Customer Engagement) may be used as a pathway in to BSB40120 Certificate IV in Business.

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the College!"

Yvonne Clarke

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