Module 1. Develop and Update Tourism Industry Knowledge SITTIND001B
Topic 1: Welcome to the Tourism Industry
Topic 2: Introduction to the Tourism Industry
Topic 3: Types of Travel Services
Topic 4: Industry Terminology
Topic 5: Tourism Contacts and Services
Topic 6: What Does It Take To Break Into The Industry?
Topic 7: Current Issues in Tourism
Topic 8: Legal and Ethical Issues
Topic 9: Updating Your Tourism Industry Knowledge
Topic 10: Getting Started With Galileo Viewpoint
Topic 11: Module summary

Module 2: Operate an Online Information System
SITTTSL001A
Topic 1: Welcome to the tourism industry
Topic 2: Navigating the World Wide Web
Topic 3: Communicating by email
Topic 4: Using outlook for email
Topic 5: Choosing an Internet Service Provider (ISP)
Topic 6: Module summary

Module 3. Communicate on the Telephone
SITXCOM004A
Topic 1: Communicating on the telephone
Topic 2: Answering the telephone
Topic 3: Making outgoing calls
Topic 4: Other calls
Topic 5: Module summary

Module 4. Source and Provide Australian Destination Information and Advice SITTTSL004A
Topic 1: Australian tourism destinations
Topic 2: Understanding destinations
Topic 3: Sourcing information
Topic 4: Providing information
Topic 5: Detailed destination information
Topic 6: Sample portfolio entry
Topic 7: Module summary

Module 5. Source and Provide International Destination Information and Advice SITTTSL003A
Topic 1: The world of tourism destinations
Topic 2: Understanding international destinations
Topic 3: Sourcing information
Topic 4: Providing information
Topic 5: General destination information
Topic 6: Detailed destination information
Topic 7: Module summary

Module 6. Work with Colleagues and Customers SITXCOM001A
Topic 1:Introduction to Interpersonal Skills
Topic 2: Effective Communication
Topic 3: Personal Presentation
Topic 4: Customer Service
Topic 5: Dealing With Conflict and Customer Complaints
Topic 6: The Importance of Teamwork
Topic 7: Module summary

Module 7. Perform Office Procedures SITXADM001A
Topic 1: Travel agency overview
Topic 2: Agency documentation
Topic 3: Registers, sales returns, passports and visas
Topic 4: Travel advice
Topic 5: Examples of agency correspondence
Topic 6: Module summary

Module 8. Use Business Technology BSBWOR204A
Topic 1: Select and use technology
Topic 2: Process and organise data
Topic 3: Maintain technology
Topic 4: Module summary

Module 9. Design and Produce Business Documents BSBITU306A
Topic 1: Select and prepare resources
Topic 2: Design document
Topic 3: Produce document
Topic 4: Finalise document
Topic 5: Module summary

Module 10. Access and Interpret Product Information SITTTSL002A
Topic 1: How the industry is structured
Topic 2: Industry and booking terminology
Topic 3: Updating your tourism industry knowledge
Topic 4: Product information
Topic 5: Packaged products
Topic 6: Accessing and interpreting product information
Topic 7: Reservation procedures
Topic 8: Module summary

Module 11. Sell Tourism Products and Services SITTTSL005A
Topic1: Meeting and greeting customers
Topic 2: Qualifying the customer
Topic 3: Making recommendations
Topic 4: Handling and overcoming objections
Topic 5: Selling additional services
Topic 6: Closing the sale
Topic 7: Follow up after the sale
Topic 8: Module summary

Module 12. Process Financial Transactions SITXFIN001A
Topic 1: Processing payments and receipts
Topic 2: Process and record transactions
Topic 3: Basic agency accounting
Topic 4: Requirements to set up a travel agency
Topic 5: Module summary

Module 13. Prepare Quotations SITTTSL006A
Topic 1: Itinerary preparation
Topic 2: Determining costs
Topic 3: Quotes and invoices
Topic 4: Commissions and markups
Topic 5: Currency conversions
Topic 6: Updating and amending quotes
Topic 7: Module summary

Module 14. Construct Domestic Airfares SITTTSL012B
Topic 1: Introduction to Domestic Airfares
Topic 2: Schedules and Tariff Guide
Topic 3: Baggage Allowances
Topic 4: Airport and On Board Facilities
Topic 5: Normal Airfares
Topic 6: Children and Infant Fares.
Topic 7: Route Codes
Topic 8: Government Taxes, Fees & Charges
Topic 9: Airfare Calculations
Topic 10: Mixed Class Airfare Calculation
Topic 11: IATA Normal Ticketing (ETKT)
Topic 12: Promotional Airfares
Topic 13: IATA Promotional Ticketing
Topic 14: Module summary

Module 15. Construct Normal International Airfares SITTTSL013A (You can enrol in this module separately)(IATA Fares and Ticketing I)
Topic 1: International Airfares
Topic 2: World Schedules Guide
Topic 3: International Fares
Topic 4: Fare Calculations
Topic 5: The Mileage System
Topic 6: Taxes and Government Charges
Topic 7: IATA Ticketing
Topic 8: Module summary

Module 16. Control Reservations or Operations Using a Computerised System (CRS: Galileo, Sabre or Amadeus) SITTTSL010B
(You can enrol in this module separately)
Topic 1: Introduction
Topic 2: Your online learning program (50 hours)
   Course 1: Introduction to Galileo
   Course 2: Automated fares and ticketing in Galileo
   or
   Course 1: Introduction to Sabre
   Course 2: Automated fares and ticketing in Sabre
   or
   Course 1: Introduction to Amadeus
   Course 2: Automated fares and ticketing in Amadeus
Topic 3: Getting started online
Topic 4: Module summary

Module 17. Construct Promotional International Airfares SITTTSL014A
Topic 1: Introduction to promotional tariff
Topic 2: Introduction to promotional airfares
Topic 3: Australia domestic fare
Topic 4: Australia to UK/Europe one-way excursion fare
Topic 5: Australia to UK/Europe
Topic 6: Australia to Asean/Hong Kong/Taiwan one-way fare
Topic 7: Australia to Asean/Hong Kong/Taiwan return fare
Topic 8: Australia to New Zealand
Topic 9: Australia to USA/Canada/Mexico
Topic 10: Australia to USA/Canada/Mexico
Topic 11: Promotional fare ticketing
Topic 12: Module summary

Module 18. Construct Advanced International Airfares SITTTSL015B (IATA Fares and Ticketing II)
Topic 1: Travel limitations
Topic 2: Industry add-ons
Topic 3: Return journeys
Topic 4: Types of journeys
Topic 5: Round the world journeys (RTW)
Topic 6: Multiple fare break points
Topic 7: Construction of fares via different classes of travel
Topic 8: Pre-paid ticket advice (PTA)
Topic 9: Module summary

Module 19. Book and Coordinate Supplier Services SITTTSL008B
Topic 1: Identifying booking requirements
Topic 2: Requesting services
Topic 3: Requesting multiple services
Topic 4: Requesting alternative services
Topic 5: Confirming booking details
Topic 6: Recording booking details
Topic 7: Updating bookings
Topic 8: Finalising bookings
Topic 9: Providing feedback to suppliers
Topic 10: Module summary

Module 20. Process Travel-related documentation SITTTSL009A
Topic 1: Documentation in the tourism industry
Topic 2: Interpreting product information
Topic 3: Processing documentation
Topic 4: Timelines
Topic 5: Recording details on documentation
Topic 6: Calculations for documentation
Topic 7: Checking documentation
Topic 8: Processing coupons and copies
Topic 9: Process air documentation
Topic 10: Domestic flight schedules
Topic 11: Normal domestic airfares
Topic 12: Government taxes, fees, charges for domestic airfares
Topic 13: IATA ticketing procedures
Topic 14: Promotional domestic airfares
Topic 15: International airfares
Topic 16: International promotional airfares
Topic 17: Module summary

Module 21. Follow Health, Safety and Security Procedures SITXOHS001B
Topic 1: Personal and environmental hygiene
Topic 2: The cost of workplace illness and injury
Topic 3: Duty of care
Topic 4: Unsafe working conditions and practices
Topic 5: How to lift and carry
Topic 6: How to sit and stand
Topic 7: Security
Topic 8: Emergency procedures
Topic 9: Module summary

Module 22. Work in a Socially Diverse Environment SITXCOM002A
Topic 1: What is cultural awareness?
Topic 2: Working with people from all cultures
Topic 3: High quality service for all customers
Topic 4: Dealing with cross-cultural misunderstandings
Topic 5: A legal perspective
Topic 6: Module summary