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Retail Operations and Merchandising Course







Computing & Digital Technology Course
Computing & Digital Technology
Certificate II ICA20105
Computing & Technology
Learning Method: Correspondence with online support
Retail Operations and Merchandising Course

Tutorial 1. Operate a Personal Computer
ICAU1128B

Topic 1: Workstation ergonomics
Topic 2: Navigating windows
Topic 3: Using windows applets
Topic 4: File management
Topic 5: Tutorial summary

Tutorial 2. Access and Use the Internet
ICPMM263B

Topic 1: All about the Internet
Topic 2: Navigating the World Wide Web
Topic 3: Communicating by email
Topic 4: Using Outlook for email
Topic 5: Choosing an Internet Service Provider
Topic 6: Tutorial summary

Tutorial 3. Work Effectively in an IT Environment
ICAW2001B

Topic 1: Roles in IT
Topic 2: Operating Systems Management
Topic 3: Sourcing and Maintaining Hardware
Topic 4: Sourcing and Maintaining Software
Topic 5: System Maintenance
Topic 6: Tutorial summary

Tutorial 4. Communicate in the Workplace
ICAW2002B
Topic 1: Verbal and written communication
Topic 2: Communicating with clients
Topic 3: Listening and questioning
Topic 4: Negotiating and resolving conflict
Topic 5: Tutorial summary

Tutorial 5. Operate Computing Packages
ICAU2006B
Topic 1: Introduction to Microsoft Office
Topic 2: Introduction to Word
Topic 3: Introduction to Excel
Topic 4: Introduction to PowerPoint
Topic 5: Introduction to Publisher
Topic 6: Introduction to Access
Topic 7: Tutorial summary

Tutorial 6. Integrate Commercial Computing Packages

ICAU2013B
Topic 1: Working with office networks
Topic 2: Business documents and formats
Topic 3: Creating labels
Topic 4: Business communication
Topic 5: Saving and retrieving data
Topic 6: Tutorial summary

Tutorial 7. Operate Computer Hardware
ICAU2005B
Topic 1: Simple tools and enhancements
Topic 2: Computer components
Topic 3: Cleaning your hardware
Topic 4: Basic troubleshooting
Topic 5: Using computer input equipment
Topic 6: Tutorial summary

Tutorial 8. Use Computer Operating Systems
ICAU2231B
Topic 1: Operating system types
Topic 2: Configuration of an operating system
Topic 3: Installing application software
Topic 4: Running application software
Topic 5: Tutorial summary

Tutorial 9. Follow Workplace Safety Procedures
BSBCMN106A
Topic 1: Identifying workplace hazards
Topic 2: The cost of accidents
Topic 3: Managing health and safety
Topic 4: Providing feedback on health and safety
Topic 5: Dealing with emergency situations
Topic 6: Workplace security
Topic 7: Tutorial summary

Tutorial 10. Connect Hardware Peripherals
ICAS2014B
Topic 1: Identifying hardware peripherals
Topic 2: Purchasing hardware peripherals
Topic 3: Connecting hardware peripherals
Topic 4: Occupational health and safety
Topic 5: Tutorial summary

Tutorial 11. Maintain Equipment and Consumables

ICAU2007B
Topic 1: Assessing equipment usage
Topic 2: Using technology correctly
Topic 3: Maintaining technology
Topic 4: Tutorial summary

Tutorial 12. Design Organisational Documents Using Computing Packages

ICAD2012B
Topic 1: Establishing document needs
Topic 2: Designing document templates
Topic 3: Using the appropriate software
Topic 4: Amending document designs
Topic 5: Tutorial summary

Tutorial 13. Capture a Digital Image

ICPMM321B
Topic 1: Digital cameras
Topic 2: Camera software
Topic 3: Capturing a digital image
Topic 4: Uploading a digital image
Topic 5: Printing a digital image
Topic 6: Tutorial summary

Tutorial 14. Produce and Manipulate Digital Images
CUFIMA01A
Topic 1: Working in a digital environment
Topic 2: Photographing a digital image
Topic 3: Manipulating a digital image
Topic 4: Creating a multimedia sequence
Topic 5: Tutorial summary

 



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