Phone numbers for Australian College QED

 
Australian leaders in correspondence education courses ... Home | Site Map | Search | Browser | Affiliate Program


Bookmark this Site

 

 

 

 

public relations, promotion and marketing course







business services and computers course

Business Services & Computers
Certificate II, BSC12
Business, Education & Industry

Learning Method: Correspondence with online support

business services and computers course

Tutorial 1. Work Effectively in a Business Environment
BSBIND201A
Topic 1: Workplace requirements
Topic 2: Your relationship with the organisation
Topic 3: Legislative requirements
Topic 4: Working in a team
Topic 5: Effective work habits
Topic 6: Tutorial summary

Tutorial 2. Participate in OHS Processes

BSBOHS201A
Topic 1: Identify workplace hazards
Topic 2: The cost of accidents
Topic 3: Managing health and safety
Topic 4: Provide feedback on health and safety
Topic 5: Dealing with emergency situations
Topic 6: Workplace security
Topic 7: Tutorial summary

Tutorial 3. Organise and Complete Daily Work Activities
BSBWOR202A

Topic 1: Organise work schedule
Topic 2: Complete work tasks
Topic 3: Review work performance
Topic 4: Tutorial summary

Tutorial 4. Deliver a Service to Customers
BSBCUS201A

Topic 1: Identify your customers
Topic 2: Getting customer feedback
Topic 3: Customer service policies and procedures
Topic 4: Researching your customers
Topic 5: Maintaining customer relationships
Topic 6: Handling customer complaints
Topic 7: Tutorial summary

Tutorial 5. Communicate in the Workplace
BSBCMM201A

Topic 1: The skills of communication
Topic 2: Communicating in a business environment
Topic 3: Good telephone communication
Topic 4: Written communication
Topic 5: Check your progress
Topic 6: Tutorial summary

Tutorial 6. Use Business Technology
BSBWOR204A

Topic 1: Assessing equipment usage
Topic 2: Using technology correctly
Topic 3: Processing information
Topic 4: Organising data
Topic 5: Maintaining technology
Topic 6: Check your progress
Topic 7: Tutorial summary

Tutorial 7. Produce Simple Word Processed Documents
BSBITU201A

Topic 1: Using safe work practices
Topic 2: Planning business documents
Topic 3: Producing documents in word
Topic 4: Document presentation
Topic 5: Writing style and accuracy
Topic 6: Tutorial summary

Tutorial 8. Create and Use Simple Spreadsheets
BSBITU202A

Topic 1: Introduction
Topic 2: Creating and saving an Excel workbook
Topic 3: Navigating a worksheet
Topic 4: Entering text and numbers
Topic 5: Entering simple formulas
Topic 6: Changing and deleting data
Topic 7: Creating a chart
Topic 8: Moving a chart
Topic 9: Resizing a chart
Topic 10: Changing a chart type
Topic 11: Editing chart text
Topic 12: Modifying chart options
Topic 13: Page setup and print preview
Topic 13: Printing
Topic 14: Closing a workbook and exiting Excel
Topic 15: Tutorial summary

Tutorial 9. Communicate Electronically
BSBITU203A

Topic 1: All About the Internet
Topic 2: Navigating the World Wide Web
Topic 3: Communicating by email
Topic 4: Using Outlook for email
Topic 5: Managing electronic mail
Topic 6: Choosing an Internet Service Provider (ISP)
Topic 7: Tutorial summary

Tutorial 10. Process and Maintain Workplace Information BSBINM201A
Topic 1: Business documents and formats
Topic 2: Signatures and AutoText
Topic 3: Creating labels
Topic 4: File management
Topic 5: Working with office networks
Topic 6: Business communication
Topic 7: Working with digital technology
Topic 8: File formats, size and resolution
Topic 9: Working with digital images

Tutorial 11. Work Effectively with Others
BSBWOR203A
Topic 1: Introduction to interpersonal skills
Topic 2: Effective communication
Topic 3: Personal presentation
Topic 4: Customer service
Topic 5: Teamwork
Topic 6: Tutorial summary
>

Tutorial 12. Contribute to Workplace Innovation
BSBINN201A

Topic 1: Innovation and creativity
Topic 2: Your role in workplace innovation
Topic 3: Developing and sharing ideas with others
Topic 4: Working with change
Topic 5: Tutorial summary

 



Learn more about the Business Services & Computers Course with your Free Facts Pack. Download it or have it mailed to you.
 


Our clients include: Coles Myer Ltd, Australian Government, University of NSW, ANZ Bank, Fjord Manufacturing, Camera Farm, Altitude Corporation, Japan Motor Group, NSW Cricket Association, Mission Australia, Allswell Life Style Management, Australia Wide Holidays Pty Ltd, Harvey World Travel, Active Trade Solutions, Gold Coast City Council, Greenline Australia, CSIRO ...