Module 1. Work Effectively in a Business Environment
BSBIND201A
Element 1: Work within organisational requirements
Element 2: Work in a team
Element 3: Develop effective work habits

Module 2. Participate in OHS Processes
BSBOHS201A
Element 1: Work safely
Element 2: Implement workplace safety requirements
Element 3: Participate in OHS consultative processes
Element 4: Follow safety procedures

Module 3. Organise and Complete Daily Work Activities
BSBWOR202A
Element 1: Organise work schedule
Element 2: Complete work tasks
Element 3: Review work performance

Module 4. Deliver a Service to Customers
BSBCUS201A
Element 1: Establish contact with customers
Element 2: Identify customer needs
Element 3: Deliver service to customers
Element 4: Process customer feedback

Module 5. Communicate in the Workplace
BSBCMM201A
Element 1: Gather, convey and receive information and ideas
Element 2: Complete workplace documentation and correspondence
Element 3: Communicate in a way that responds positively to individual differences

Module 6. Use Business Technology
BSBWOR204A
Element 1: Select and use technology
Element 2: Process and organise data
Element 3: Maintain technology

Module 7. Produce Simple Word Processed Documents
BSBITU201A
Element 1: Prepare to produce documents
Element 2: Produce documents
Element 3: Finalise documents

Module 8. Create and Use Spreadsheets
BSBITU202A
Element 1: Select and prepare resources
Element 2: Create simple spreadsheets
Element 3: Produce simple charts
Element 4: Finalise spreadsheets

Module 9. Communicate Electronically
BSBITU203A
Element 1: Implement procedures to send and receive electronic mail
Element 2: Manage electronic mail
Element 3: Collaborate online

Module 10. Process and Maintain Workplace Information BSBINM201A
Element 1: Collect information
Element 2: Process workplace information
Element 3: Maintain information systems

Module 11. Work Effectively with Others
BSBWOR203A
Element 1: Develop effective workplace relationships
Element 2: Contribute to workgroup activities
Element 3: Deal effectively with issues, problems and conflict

Module 12. Work Effectively with Diversity
BSBDIV301A
Element 1: Recognise individual differences and respond appropriately
Element 2: Work effectively with individual differences