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BSB20107 Certificate II in Business
Business Management & Marketing
Learning
Method: Correspondence with online support
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| Course Outline |
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Module
1. Work Effectively in a Business Environment
BSBIND201A
Element 1: Work within organisational requirements
Element 2: Work in a team
Element 3: Develop effective work habits
Module 2. Participate in OHS Processes
BSBOHS201A
Element 1: Work safely
Element 2: Implement workplace safety requirements
Element 3: Participate in OHS consultative processes
Element 4: Follow safety procedures
Module
3. Organise and Complete Daily Work Activities
BSBWOR202A
Element 1: Organise work schedule
Element 2: Complete work tasks
Element 3: Review work performance
Module 4. Deliver a Service to
Customers
BSBCUS201A
Element 1: Establish contact with customers
Element 2: Identify customer needs
Element 3: Deliver service to customers
Element 4: Process customer feedback
Module 5. Communicate in the Workplace
BSBCMM201A
Element 1: Gather, convey and receive information and ideas
Element 2: Complete workplace documentation and correspondence
Element 3: Communicate in a way that responds positively to individual differences
Module 6. Use Business Technology
BSBWOR204A
Element 1: Select and use technology
Element 2: Process and organise data
Element 3: Maintain technology
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Module 7. Produce Simple Word Processed
Documents
BSBITU201A
Element 1: Prepare to produce documents
Element 2: Produce documents
Element 3: Finalise documents
Module 8. Create
and Use Spreadsheets
BSBITU202A
Element 1: Select and prepare resources
Element 2: Create simple spreadsheets
Element 3: Produce simple charts
Element 4: Finalise spreadsheets
Module 9. Communicate Electronically
BSBITU203A
Element 1: Implement procedures to send and receive electronic mail
Element 2: Manage electronic mail
Element 3: Collaborate online
Module 10. Process and Maintain
Workplace Information BSBINM201A
Element 1: Collect information
Element 2: Process workplace information
Element 3: Maintain information systems
Module 11. Work Effectively with
Others
BSBWOR203A
Element 1: Develop effective workplace relationships
Element 2: Contribute to workgroup activities
Element 3: Deal effectively with issues, problems and conflict
Module
12. Work Effectively with Diversity
BSBDIV301A
Element 1: Recognise individual differences and respond appropriately
Element 2: Work effectively with individual differences
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Learn
more about the Business Services & Computers BSB20107 course with your Free Facts Pack.
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Our clients include: Coles Myer Ltd, Australian Government, University
of NSW, ANZ Bank, Fjord Manufacturing, Camera Farm, Altitude Corporation,
Japan Motor Group, NSW Cricket Association, Mission Australia, Allswell
Life Style Management, Australia Wide Holidays Pty Ltd, Harvey World Travel,
Active Trade Solutions, Gold Coast City Council, Greenline Australia,
CSIRO ...
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